PayoutChecker reconciles reports from DoorDash, Uber Eats, and Grubhub with your POS data and bank deposits—order by order. It first breaks down legitimate fees and payout schedules. Any discrepancies—such as improper refunds, erroneous charges, or fees exceeding agreed-upon rates—are flagged as exceptions, complete with supporting evidence and draft text for disputing the issue with the respective platform. Find and recover every penny that belongs to you!
Everything important, from sale to bank, in one screen.
Dispute missing drink · #DD-829414
8 POS orders not on the statement
Commission above contract rateMarketing fee not in your agreementDoorDashUber EatsGrubhub+ your POS and bank filesSix tools behind one login. Each card below is how the screen looks inside PayoutChecker, so you know exactly what you are buying before you upload a file.
Start with the statement. Add your POS to catch orders the app never paid. Add your bank file to prove the deposit matches the payout. Matched lines are hidden; only the breaks need your time.
Every order and payout line is checked against marketplace rules and your own data. Invalid fees, wrong adjustments, refunds without a matching order and cancellation errors land in one list, sorted by dollars.
Upload the rate card you signed. PayoutChecker compares every commission with the confirmed rate for that marketplace, location, fulfillment type and date. A rate never counts until you confirm it.
Each case shows the order, the items, the deadline and the proof that wins that type of claim. PayoutChecker narrows hours of camera footage to a few minutes and writes the dispute text for you to submit.
Every claim gets a root cause, so you can fix the kitchen problem instead of fighting the same refund every week. ServeAlert flags a name and address pair with claim history at this restaurant while you can still decide.
Open cases, win rate and dollars recovered for every location and marketplace. Finance gets a number it can forecast; operations sees which store and which app cost the most.
| Store | Open | Won | Back |
|---|---|---|---|
| Main St | 3 | 71% | $412 |
| Downtown | 2 | 64% | $226 |
| All stores | 5 | 68% | $638 |
Screens show an illustrative dataset. Your numbers come from the files you upload.
Most money is not lost in one big mistake. It leaks through charges nobody had time to question.
Disputes happen between the restaurant and the customer.
The guest already got the refund. The dispute is between you and the delivery app about who pays for it. The customer is never contacted, and PayoutChecker never calls anyone a fraudster.
If the deposit matches the statement, the statement is right.
The bank can match a payout that already carried a wrong commission, a refund for an order you delivered, or an order that never made it onto the statement. The deposit only proves the transfer, not the math behind it.
A few dollars per order is not worth fighting.
$8 here and $26 there add up. In our illustrative month, 46 small exceptions added up to $711.98 on $14,724.62 in sales, about 4.8% of revenue. PayoutChecker ranks them so the provable ones come first.
A service can log in with my password and file disputes for me.
Uber Eats says disputes must be made by the merchant and cannot be automated, and asks you not to share your Manager login. DoorDash says third parties cannot use the Merchant Portal to dispute error charges. PayoutChecker prepares everything; you press submit in your own portal.
Doing it by hand means opening every order, guessing the reason code, digging through hours of footage and writing the claim from scratch, store by store. PayoutChecker does the digging and shows the exact path in each portal. The last step stays with you.
DoorDashUber EatsGrubhubPaths and windows as published by each marketplace and verified in September 2026. Marketplaces can change them; PayoutChecker shows the deadline on every case.
No integration project and no marketplace password. Every file you add makes the check deeper.
We detect the format and check fees, refunds, adjustments, error charges and payout math.
ContractLens compares what was charged with what your agreement says should be charged.
Match every order to the statement and every payout to the deposit in your bank.
Dollar impact, deadlines, evidence and reports. Matched lines stay out of the way.
DisputeCop turns refunds and error charges into a daily action queue. It connects the claim to the order, shows the money at risk, tells you which evidence to gather, narrows the camera search and prepares the merchant-ready packet. You stay in control of the final submission.
Important: PayoutChecker does not auto-submit marketplace disputes or call anyone a fraudster. Customer recurrence is merchant-local and review-oriented.
Recovery you can measure, evidence you can trust, and a price that does not grow when you win.
DoorDashUber EatsGrubhubEvery dispute, every charge and every dollar back, live by store and marketplace.
The same checklist and packet for the same claim type, across one store or fifty.
Flat monthly plans. PayoutChecker never takes a percentage of what you recover.
You upload files. We never log in to your marketplace accounts or act in your name.
The owner should not see the same complexity as a controller. PayoutChecker changes the dashboard, reports and level of detail according to the role and number of locations.
Simple money view, exceptions, history, actions and exports. Minimal accounting language.
Consolidated locations, store comparison, payout trends and shared exception queue.
Clients, locations, journals, mapping profiles, analytical exports and audit trail.
Multi-location controls, team roles, approvals, white label and custom reporting.
Pay monthly or prepay six months in one charge and save 15%.
No, and that is on purpose. Uber Eats states that disputes must be made by the merchant and cannot be automated. DoorDash states that third parties cannot use the Merchant Portal to dispute error charges.
PayoutChecker does everything before the click: finds the charge, picks the reason, lists the proof, narrows the camera window and writes the text. You paste it and press submit in your own portal.
Never. You download the statement from your portal and upload the file. PayoutChecker does not log in to your marketplace accounts and does not act in your name.
As published by each marketplace and verified in September 2026: DoorDash allows self-service disputes for deliveries in the last 14 days, Uber Eats allows 30 days from the original order date, and Grubhub allows 30 days.
Policies can change. PayoutChecker shows the deadline on every case and moves the ones about to close to the top.
Error charges and refunds you can contest, refunds with no matching order, orders in your POS that never reached the statement, commissions above your confirmed contract rate, marketing fees you did not authorize, payout math that does not add up, and deposits that do not match the payout in your bank.
Only the marketplace statement is required. Add your POS export to match every order, and your bank file to match every deposit. Each file you add turns a payout audit into a full order-to-bank reconciliation.
It depends on the claim. For a missing item, packing and handoff footage or a sealed bag photo with the order ID. For a wrong ingredient, the prep ticket, the modifiers and prep footage. Uber Eats lists security footage, a sealed bag photo with the order ID and a signed ticket as examples. DisputeCop builds the checklist for each claim type and scores how ready the case is.
No. Plans have a flat price in USD, listed in Pricing. Whatever the marketplace credits back stays 100% with your restaurant.
One marketplace statement, the number of exceptions and their potential impact, two exceptions in full detail and the basic payout math checks. No credit card is needed.
Not necessarily. It is the total of the items worth reviewing, based on the data and settings you provide. Some will be valid charges. PayoutChecker ranks them so you spend time on the ones you can prove.
No. It only uses your restaurant's own claim history, never a shared blacklist, and it never calls anyone a fraudster. It flags a repeat name and address pair so you can accept, ask for extra proof or decline on the tablet. PayoutChecker does not cancel orders for you.
Each restaurant's data lives in its own workspace and is never shared with other customers. Contract files and evidence stay private to your organization. See the Privacy Policy for the details.
Yes, from Billing inside the app. The rules for monthly and six-month plans are in the Billing & Cancellation Policy.
Upload one statement and see how much is worth a second look. Add POS and bank data when you want the full money trail. The dispute window does not wait.
